Customer Service Improvement – a New Priority for Retail

Published: 10 April 2017 y., Monday


From left to right, front row: BS/2 Sales Department Manager Emil Musayev; Symphony EYC EMEA Channel Manager Janusz Moroz; Symphony EYC Vice President Global Channels Didier Jumeau; Penki Kontinentai Group Board Chairman Idrakas Dadasovas.
Second row: ASHBURN Business Development Department Manager Dominykas Mertinas; ASHBURN Executive Director Zorzas Sarafinovicius, ASHBURN sales manager Darius Kontvainas; BS/2 Business Development Manager Daniel Fukson.

At the end of March, Symphony EYC’s Global Channels Vice-President Didier Jumeau and EMEA Regional Manager Janusz Moroz visited Penki kontinentai Group. They discussed retail market trends and possible cooperation with Penkiu kontinentu bankines technologijos (BS/2) and ASHBURN International managers.

Established in 2012 through the merger of Aldata and EYC, Symphony EYC is now the world leader in retail processes optimization. The company has over 1,000 customers in many countries of Europe, Asia, North and South America, and more than 600 employees who work with more than 25,000 stores worldwide.

Earlier predominant attention in both finance and retail sectors has been paid to technological solutions and labor management issues; while customers’ needs were often ignored. Anyway, recently the situation has changed – and all attention is now focused on the quality of the “retailer - customer” relations. So, the client’s needs and behavior analysis plays a big role in improving these relations.

The Symphony EYC software for analytical research, data processing and inventory stimulates the adoption of optimal solutions for strategy planning, marketing, sales and procurement, inventory management and the procurement system productivity through a single omnichannel services system.

Šaltinis: Penki.lt
Copying, publishing, announcing any information from the penki.lt portal without written permission of penki.lt editorial office is prohibited.

Facebook Comments

New comment

     

 


Captcha
 

Associated articles

Related videos

05/02/2014

Padėkime augti

Wincor Nixdorf Discussed Achievements and Awarded Partners

On May 17-19 Wincor Nixdorf, Germany-based global banking equipment manufacturer held its partner meeting, Regional Partner Summit EMEA 2016, in Munich. more »

The latest ATM and Software Trends at Southeast Asia ATMs 2016

At the end of April Thailand’s capital Bangkok hosted the Southeast Asia ATMs 2016 conference. The event gathered together the world’s largest banking hardware and software manufacturers, such as Wincor Nixdorf, Diebold, ESQ, TMD Security, KAL ATM Software, Glory Global Solutions and many others. more »

BS/2 Strengthens Its Positions in Azerbaijani Retail Market

In mid-April, the Azerbaijan Supermarket company and its partners have opened the first Bravo network store in the Azerbaijan's capital Baku. more »

All ATM Market News At Southeast Asia ATMs 2016 Сonference

On 28-29 of April Bangkok hosts the Southeast Asia ATMs 2016 conference. This is the only - and the largest event in the Asian region, dedicated to ATM novelties. more »

SEB is enhancing the ATMs with new security solutions

Сash dispensers have become the perfect bait for all sorts of scams who try to crack them. In order to ensure maximum ATMs security, SEB Bank invests 3.5 million euros in its ATM network modernization and modern security systems installation. For example, special ink cassettes, which damage all bills in case of a break attempt. more »

Lithuanian Software Now in PAX Technology Scanners

ASHBURN International, a member of the Penki kontinentai group, has become an official PAX Technology (PAX) partner. more »

Sees the future of car sale in the Internet (2)

International group of companies Modus Group engaged in car sale and maintenance, fields of rental services, real property development and energy develops innovative IT projects. One of the latest initiatives is the concept of online car purchase, which will allow the buyer to assemble the car and wait for its delivery to their doorstep. more »

ASHBURN International Expands Its Activities in Turkmenistan

ASHBURN International Co. creating payment cards, e-commerce and loyalty systems, is expanding its cooperation with banks in Turkmenistan. more »

Payments.iQ Has Now Got Its Own Web Resource

A multifunctional software Payments.iQ solution for making and managing payments has got its own web resource www.payments-iq.com. more »

Reliable Internet connection: stable business guarantee

Modern business is unimaginable without the Internet. People use it to look up and share information, perform purchase and sale transactions, accounting and data analysis, communicate with customers, etc. So it is obvious that fast and high-quality Internet connection can determine business efficiency and offer competitive advantage. more »