Customer Service Improvement – a New Priority for Retail

Published: 10 April 2017 y., Monday


From left to right, front row: BS/2 Sales Department Manager Emil Musayev; Symphony EYC EMEA Channel Manager Janusz Moroz; Symphony EYC Vice President Global Channels Didier Jumeau; Penki Kontinentai Group Board Chairman Idrakas Dadasovas.
Second row: ASHBURN Business Development Department Manager Dominykas Mertinas; ASHBURN Executive Director Zorzas Sarafinovicius, ASHBURN sales manager Darius Kontvainas; BS/2 Business Development Manager Daniel Fukson.

At the end of March, Symphony EYC’s Global Channels Vice-President Didier Jumeau and EMEA Regional Manager Janusz Moroz visited Penki kontinentai Group. They discussed retail market trends and possible cooperation with Penkiu kontinentu bankines technologijos (BS/2) and ASHBURN International managers.

Established in 2012 through the merger of Aldata and EYC, Symphony EYC is now the world leader in retail processes optimization. The company has over 1,000 customers in many countries of Europe, Asia, North and South America, and more than 600 employees who work with more than 25,000 stores worldwide.

Earlier predominant attention in both finance and retail sectors has been paid to technological solutions and labor management issues; while customers’ needs were often ignored. Anyway, recently the situation has changed – and all attention is now focused on the quality of the “retailer - customer” relations. So, the client’s needs and behavior analysis plays a big role in improving these relations.

The Symphony EYC software for analytical research, data processing and inventory stimulates the adoption of optimal solutions for strategy planning, marketing, sales and procurement, inventory management and the procurement system productivity through a single omnichannel services system.

Šaltinis: Penki.lt
Copying, publishing, announcing any information from the penki.lt portal without written permission of penki.lt editorial office is prohibited.

Facebook Comments

New comment

     

 


Captcha
 

Associated articles

Related videos

05/02/2014

Padėkime augti

Representatives of Penki Kontinentai Took Part in the Honorary Consulate of the Republic of Kazakhstan in Vilnius Opening Ceremony

The Penki Kontinentai group of companies Board Chairman and CEO Idrakas Dadašovas and PR Manager Germanas Kavalskis took part in the opening ceremony of the Honorary Consulate of the Republic of Kazakhstan in Vilnius this June 12. more »

More options for card payment

The Lithuanian ASHBURN International company has installed EFT POS terminals in the post offices in the country's largest cities and district centers, with which residents can pay for services using not only conventional, but also contactless payment cards more »

Banking and Retail Synergy in Focus

BS/2 was awarded the prestigious Special Achievement Banking 2017 prize for the innovative technological solution introduced in Azerbaijan. more »

International Recognition for the Innovative BS/2 Technological Solution

During the recent annual partners‘ meeting of Diebold Nixdorf, the world's largest manufacturer of banking equipment, BS/2, which is a member of the Penki Kontinentai group, was awarded the prestigious „Special Achievement Banking 2017“ prize for its innovative technological solution implemented in Azerbaijan. more »

Penki Kontinentai and Diebold Nixdorf Continue To Strengthen Business Ties

The representatives of the world‘s leading banking and retail hardware producer Diebold Nixdorf visited Lithuanian Penki Kontinentai group of information technologies companies. more »

Complex solutions for data collection and processing in cash flow management systems

Penkių kontinentų bankinės technologijos (BS/2) company has integrated its specialized Cash Management.iQ and Payments.iQ software solutions aiming to facilitate cash processing by banks and other financial / credit institutions that use various payment systems. more »

Two More Microsoft Awards for Penki Kontinentai Group

Microsoft, the world's biggest software manufacturer has granted the Gold Partner status for Penki Kontinentai group of companies for the twelfth year in a row. more »

Customer Service Improvement – a New Priority for Retail

At the end of March, Symphony EYC’s Global Channels Vice-President Didier Jumeau and EMEA Regional Manager Janusz Moroz visited Penki kontinentai Group. more »

Lithuanian Company Contributes to the Development of Azerbaijan's Retail Sector

On April 6, the biggest hypermarket opened in the Azerbaijani capital Baku; its total area is 50 thousand sq meters. more »

EuroShop '2017: buyers should feel like at home

The latest trends were presented this March, at EuroShop '2017, the world's largest retail trade fair. more »